Challenge 21 of 25 · Technical
Troubleshooting Distributed Transactions
When HIMS → Integrator → ABDM Gateway → HIP → Gateway → HIU fails, customers ask “Why didn’t the record get delivered?” Without transaction-level observability across HIMS, connector, network, API, gateway, HIP, consent, encryption and HIU, troubleshooting becomes guesswork.
Technical: High
Operational: Very High
Problem summary
What goes wrong in the field
When HIMS → Integrator → ABDM Gateway → HIP → Gateway → HIU fails, customers ask “Why didn’t the record get delivered?” Without transaction-level observability across HIMS, connector, network, API, gateway, HIP, consent, encryption and HIU, troubleshooting becomes guesswork.
Specific pains integrators hit
- Failures reported only as “record not delivered” with no hop identity.
- Missing correlation IDs across connector, gateway and hospital systems.
- Consent vs encryption vs FHIR parse failures look identical to users.
- Duplicate callbacks and retries create false “success” narratives.
- Support engineers lack a transaction timeline UI.
- Logs siloed per component with different clocks and formats.
How ABDMExpert helps
Practical responses — not slogans
- Transaction timeline and correlation ID standards across modules.
- Stage-level status for discovery, consent, fetch, decrypt and parse.
- SLA-backed troubleshooting playbooks for distributed hops.
- Dead-letter and replay tools for recoverable failures.